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Help & Support

Support Options Overview

Weather you are just getting started with cloud services or are an expert we have the resource you need to gain the maximum benefit from your services. Below are the various methods of contacting us for support and help.

 

If you have an enhanced support contract or fully managed service, please ensure you open follow the SLA request process provided when the service was ordered or activated. This will ensure we meet all of your unique SLA metrics.

Online Trouble Ticket (Recommended)

The recommended method for direct support is opening a trouble ticket. This allows us to track progress of your issue in detail as well as a clear log of the work being performed. This allows us to ensure no matter which staff is working on the issue or during a shift change the same information is available. Please select a category below to open a new ticket. Existing customers can also select the support option within the control panel to create a ticket at any time. As soon as the new ticket is opened the department selected will be notified so they can begin work on resolving your question or concern.

Online Knowledge Base

Looking for a specific solution to a problem or way to complete an install? Our online knowledge base contains solutions to many common problems in addition to answers to common questions. Another area of our online knowledge base have instruction manuals for installing common applications and how to perform custom configurations. Check back often for additional guides. Have an idea for a useful guide or a solution that will help others? Let us know and we can either have one created by technical support or add your information to the knowledge base.

Visit out knowledge base by clicking here

Technical or Sales Questions Before Ordering

To ask a technical, sales, or custom service cost related question before ordering you can open a ticket by filling out the form below. Or if you would prefer you can also call and speak to a representative

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